BookMeCheapest

1. Who We Are

BookMeCheapest.online is operated by Sri Tharani Enterprise Co., Ltd (29/48 Moo 10, Nong Prue Subdistrict, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand), which manages advertising and marketing on behalf of Sea and Sky Travel Solutions Private Limited, an IATA-accredited travel agency (IATA License No. 14025685). We are an independent travel agency facilitating flight bookings by phone.

2. Information We Collect

We may collect the following categories of personal information when you contact us, inquire about flights, or make a booking:

• Identity Information: Full legal name, date of birth, nationality, and passport or government-issued ID details (required for international bookings).
• Contact Information: Phone number, email address, and mailing address.
• Travel Information: Origin and destination cities, travel dates, preferred cabin class, frequent flyer numbers, and any special service requests (e.g., meals, wheelchair assistance).
• Payment Information: Credit or debit card details, billing address, and transaction references. Card details are processed securely and are not stored on our systems beyond the transaction.
• Call Records: Phone calls to our booking line may be recorded for quality assurance, training, and dispute resolution purposes.
• Technical Data: If you visit our website, we may collect IP address, browser type, device type, pages viewed, and time spent on site via cookies and similar technologies.
• Communications: Records of email, chat, or other communications you send us.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming flight bookings on your behalf.
• Communicating with you regarding your reservation, itinerary changes, and travel updates.
• Sending your e-ticket and booking confirmation to your email address.
• Handling payment processing and preventing fraud.
• Complying with airline, airport, and government requirements including passenger name records (PNR).
• Providing post-booking support such as cancellations, modifications, and refund processing.
• Improving our services, training staff, and resolving disputes.
• Sending promotional communications (only where you have opted in or where permitted by law).
• Complying with legal obligations, law enforcement requests, or court orders.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill your booking request and provide travel services.
• Legal Obligation: We are required to share passenger data with airlines, customs, and immigration authorities as mandated by applicable law.
• Legitimate Interests: We process data to operate our business, prevent fraud, and improve our services.
• Consent: Where we rely on consent (e.g., marketing emails), you may withdraw it at any time by contacting us.

5. Sharing Your Information

We do not sell your personal information. We may share it with the following parties strictly as necessary:

• Airlines and Booking Systems: Your passenger details are transmitted to the relevant airline(s) and global distribution systems (GDS) to complete your reservation.
• Sea and Sky Travel Solutions Private Limited: As the IATA-accredited agency through which bookings are processed, they receive necessary booking data.
• Payment Processors: Secure third-party payment providers process card transactions on our behalf.
• Government Authorities: Airlines are required by law to submit Advance Passenger Information (API) and Passenger Name Records (PNR) to border control and customs agencies.
• Service Providers: Trusted third parties (e.g., IT providers, email delivery services) who assist us in operating our business under strict confidentiality obligations.
• Legal Compliance: When required by law, court order, or to protect the rights and safety of our company, employees, or others.

6. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Advertising Cookies: Used to measure the effectiveness of our advertising campaigns (e.g., Google Ads).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Booking records: Retained for a minimum of 7 years for tax, legal, and dispute resolution purposes.
• Call recordings: Retained for up to 12 months unless required longer for dispute resolution.
• Marketing data: Retained until you withdraw consent or opt out.
• Technical/website data: Retained for up to 26 months.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including Thailand and the countries where the relevant airlines and service providers operate. When we transfer data internationally, we take steps to ensure it receives appropriate protection in accordance with applicable law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Payment card data is processed through PCI-DSS compliant payment gateways. No transmission over the internet, however, can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you as required by applicable law.

10. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where it is no longer necessary or where you withdraw consent.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request we restrict processing in certain circumstances.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If a booking involves a minor passenger, parental or guardian consent is assumed and the accompanying adult is responsible for providing accurate information on behalf of the minor.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us